1.        THE WEBSITE

1.1.     Wizard Home Services Pte. Ltd. (“Wizard”) operates and manages an online booking platform at www.wizard.com.sg (the “Website”) through which a customer can book a Medi-Buddy service appointment by submitting a Booking Request. Once a Booking Request has been submitted, Wizard then matches the most suitable Medi-Buddy Service Provider from its database (the “Database”). Once Booked Service has been completed, Wizard issues an invoice on behalf of the Medi-Buddy Service Provider to the customer and engages the Payment Agent to collect payment of the Booked Service Fee from the customer. Once collected, the Payment Agent disburses the Booked Service Fee to the Medi-Buddy Service Provider in accordance to the Independent Contractor Agreement.

1.2.     Wizard operates the Website as an independent third party facilitator for the Medi-Buddy Services and provides you with the platform to purchase the Medi-Buddy Services.

1.3.     Wizard is not an agent or broker for you or the Medi-Buddy Service Provider. You enter into any transaction with a Medi-Buddy Service Provider entirely at your own risk.

1.4.     The Medi-Buddy Service Providers are independent vendors, and are not employed by nor an agent of Wizard.

1.5.     Wizard uses its best efforts to monitor the Medi-Buddy services offered by a Medi-Buddy Service Provider. However, as Medi-Buddy Service Providers act as independent contractors, Wizard does not make any representations relating to the safety, quality, condition, or description of the Medi-Buddy Services provided by the Medi-Buddy Service Provider. Any issues regarding safety, quality, condition or description of the Medi-Buddy Services should be notified to Wizard, who will then pass the issue onto the Medi-Buddy Service Provider designated to your Booking Request.

1.6.     All bookings are subject to the Medi-Buddy Service Provider’s availability.

 

2.       WARRANTY
 

The 90-day warranty period given by Wizard does not apply to Medi-Buddy services.

 

3.       PRICES

Prices do not include doctor consultation service, or any out-of-pocket expenses.

 

4.       SERVICE START TIME / END TIME

Time of service will start when our Medi-Buddy Service Provider arrives at the service location or the specified time stated on the job schedule whichever later.

5.        PICK-UP AND DROP-OFF

Only available in Singapore island, excluding Sentosa, Jurong Island, Pulau Ubin and Tekong.

 

6.       ADDITIONAL SURCHARGE

S$40 Additional surcharge is applicable for one-way trip to or from Sentosa.

 

7.       EXTENSION OF SERVICE

7.1.     Should you require the extension of our service, please contact our customer service at least 30 minutes prior to expiry of service booking.

7.2.     Our Medi-Buddy Service Provider will adhere strictly to the timing you requested and purchased.

 

8.       PATIENTS RESTRICTIONS

We are not an ambulance service. We do not accept patient that is bedridden or wheelchair bound.

 

9.        AGE LIMIT

Our Medi-Buddy service is only for patients above 21 years old.

 

10.       RESCHEDULE

10.1.    You may reschedule your appointment made 24 hours or more prior to the confirmed appointment date and time at no charge to you.

10.2.    If you reschedule your appointment made between 24 hours and 4 hours prior to the confirmed appointment date and time you shall be charged 20% of the fee already paid by you.

10.3.    If you reschedule your appointment made less than 4 hours prior to the confirmed appointment date and time you shall be charged 50% of the fee already paid by you.
 

11.    CANCELLATION

11.2.    You shall be charged 100% of the fee already paid by you for any cancellation made less than 24 hours prior to the confirmed appointment date and time.

11.3.    You shall be charged 50% of the fee already paid by you for any cancellation made more than 24 hours prior to the confirmed appointment date and time.

11.4.    All refunds shall be made within 14 working days.
 

12.       LIMITATION OF LIABILITY

12.1.    You hereby acknowledge that you are aware of the benefits and risks associated with the massage services arranged through Wizard and/or Wizard platform and give your consent.

12.2.    To the fullest extent permitted by applicable law, Wizard, Wizard platform and their respective partners, agents, employees and officers shall not be liable for any loss or damage to property or in respect of any bodily injuries, illness or death of you, and/or other persons including third parties, howsoever caused, aggravated or incurred arising out of or in any way connected with but not limited to any behaviour of you, the massage services arranged through Wizard and/or Wizard platform.

12.3.    You hereby acknowledge that you understand and voluntarily accept the risks of injury involved in the massage services arranged through Wizard and/or Wizard platform. To the fullest extent permitted by applicable laws, you hereby agree Wizard and/or Wizard platform shall not be liable in contract, tort (including without limitation negligence), pre-contract or other representations or otherwise out of or in connection with your participation in the massage services arranged through Wizard and/or usage of the Wizard platform for any claims, demands, damages, economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), loss of good will or reputation, or special or indirect consequential losses in any case. You further agree not to hold Wizard and/or Wizard platform liable for any wilful act or omission, default, fraud or negligence of any other person or guest or third party related to the massage services arranged through Wizard and/or Wizard platform.

12.4.    You hereby agree to defend, fully indemnify on demand and hold harmless Wizard and/or Wizard platform from and against all liabilities, claims, expenses, damages and losses including legal fees (on an indemnity basis) Wizard and/or Wizard platform may suffer arising from any breach of these terms and conditions by you, or in connection with any act, omission, default, negligence or conduct of you, or in connection with any other liabilities arising out of your participation of the massage services arranged through Wizard and/or Wizard platform under this Agreement. This obligation to indemnify Wizard and/or Wizard platform shall survive the termination of this Agreement.

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